- Creating infrastructure and tools for managing the bank's and ecosystem's "product shelf" in the B2B segment (over 110 products)
- Increased operational efficiency in supporting legal entities: optimized approximately 75 FTEs (Full-Time Equivalents)
- Formed an in-house development team for end-to-end process automation
- Implemented a "Call-Center" technology for currency control in the bank ( > 150 employees), the project was repeatedly mentioned in the media as innovative
- Transformed the process of corporate payments, reducing risks by over 50 million rubles per year and optimizing 18 FTEs
- Formed a team of project managers in the bank's operations department to manage the portfolio of optimization projects
- Established a project office from scratch and implemented a project management information system
- Developed and cascaded the working strategy of the project office for 1-3 years
- Implemented "Lean Six Sigma" project in retail business of the bank ( > 180 coverage branches)
- Launched the E2E online lending technology, being the first in the market
- Conducted a process redesign for consumer lending: cost reduction of over 30% ( > 250 million rubles of annual effect)
- Established a project office from scratch and implemented a project management information system (PMIS)
- Launched an interactive sales system using tablets for managers across the branch network ( > 120 million rubles of annual effect)
- Provided consultation on international projects and initiatives in various regions (China, India, Kazakhstan)
- Defined key metrics and performance indicators for the department's operations
Experience with
corporations